FireHydrant helps Software Engineering teams build and improve their incident management process for with a platform which combines automation, communication, and documentation for retrospectives.

Alert Routing is a new feature that allows customers to configure automations from alerts FireHydrant ingests from third-party providers such as PagerDuty and Datadog. This feature solves the problem of automating incident creation, which can be a time-consuming task for software engineering teams at larger enterprise companies.

As the sole Sr. Product Designer for this project, I worked closely with a team of back-end and front-end engineers to design and implement Alert Routing. I also collaborated with my design team (consisting of a Staff Product Designer and Design Systems Engineer) to ensure the new patterns I designed met the direction of the improvements to the FH design system.

One of the most interesting aspects of this project was the challenge of designing a solution that not only relied on visual elements but also thoughtful choice of words. Alert Routing is similar to IFTTT or Zapier where people can build out automations with a series of statements and conditions. However, designing a solution for highly technical users like Software Engineers required careful consideration of using language which did not have a different meaning.

This project can be covered in more depth in a presentation.