FireHydrant helps Software Engineering teams build and improve their incident management process for with a platform which combines automation, communication, and documentation for retrospectives.

Field mapping is a widely used pattern across the FireHydrant platform. The existing UI was functional, but not intuitive for many users. This improvement was necessary because field mapping is a critical function for FireHydrant customers, and the existing UI was causing confusion and frustration.

As the sole Sr. Product Designer for this project, I worked closely with Solutions Engineers to design and test the new UI. I also took the opportunity to improve the IA and setup flow for the Jira integration.

The most interesting aspect of this project was the challenge of designing a UI that was both highly functional and intuitive. Field mapping can be a complex task, as our users needed the ability to define conditions or be able to use string values. I wanted to design an experience that would make it easy for users to understand and configure their mappings confidently.

I conducted user research to understand the pain points of users with the existing UI. In my research, it was apparent that implementing the new design for the Jira setup process setting up Jira was blocked if customers had a custom fields configured on their Jira instance. As well, customers as well as our solutions engineers did not have high confidence in the act of setting up their field mappings.